In All Fairness                                                          

Why is there an Ombudsman at Canada Post?

The position of Ombudsman was created at the request of the Federal Government. The Office of the Ombudsman has helped improve postal services for all Canadians.

What role does the Ombudsman play?

The Ombudsman is neither an advocate for the customer nor a defender of Canada Post. He represents the final step in the dispute process. In a fair, unbiased and timely manner, the Ombudsman will independently review unresolved customer concerns which have been through all other avenues offered by Canada Post.

When can I request assistance from the Ombudsman at Canada Post?

Before the Ombudsman can proceed with your request, you must follow the procedure outlined here:

The first step is to bring your concern to a local post office.

If your concern is still not resolved, the second step is to contact the Customer Service Department at Canada Post at 1-800-267-1177. The Customer Service agents are competent to answer all your questions and are committed to customer satisfaction.

If you still have a concern, you may appeal to the Ombudsman at Canada Post.